Privacy Policy

JJ Smart Services ("we", "us") operates this website and provides appliance repair services in and around Mugalivakkam, Chennai. This policy explains what information we collect from you, how we use it, and the choices you have.

Information we collect

We collect only what we need to provide the service:

• Your name and phone number, when you call, message or book a service.
• Your address, so our technician can reach your home or shop.
• Details of the appliance and the fault, to prepare for the visit.
• Basic, anonymous website usage data (pages visited, device type).

How we use it

We use your information to:

• Schedule and complete your repair visit.
• Contact you about your booking, quote or warranty.
• Maintain service records for warranty claims.
• Improve our website and services.

What we don't do

We do not sell, rent or trade your personal information to anyone. We do not send promotional messages unless you ask for them. Your details are shared only with the technician assigned to your job.

Data retention & security

We keep booking and service records only as long as needed for warranty and accounting purposes. Records are accessible only to our staff and are protected against unauthorised access.

Your rights

You may ask us at any time to see, correct or delete the personal information we hold about you. Call or email us using the details below and we will act on it promptly.

Third-party links

This website may link to third-party services such as Google Maps or WhatsApp. Those services have their own privacy policies, which we encourage you to read.

Contact us

Questions about this policy? Reach us at +91 86809 59759 or jjsmartservice8@gmail.com, or write to JJ Smart Services, 1/299, Padasalai Street, Mugalivakkam, Chennai – 600 125.